Return & Refund Policy

Products purchased directly from trycorepulse.com may be returned within 90 calendar days from the date of delivery.

To qualify for a return:

• You must contact us at trycorepulse@outlook.com within 90 calendar days of delivery.
• The product must have been purchased directly from trycorepulse.com.
• The product may be reasonably tested but must not be intentionally damaged, altered, excessively worn, misused, or used contrary to the supplied instructions.
• The product must be returned clean and with all components and accessories originally supplied.
• Please include the original packaging if it is still reasonably available. Missing packaging alone will not automatically disqualify a return.
• Proof of purchase or a valid CorePulse order number is required.

Sale and discounted products remain covered by this policy unless they were clearly identified as “Final Sale” before purchase.

Before returning a product, please email us at trycorepulse@outlook.com and provide:

• Your full name;
• Your order number;
• The email address used to place the order;
• The product you wish to return; and
• A brief reason for the return.

We will review your request and provide you with the approved return instructions and return address in Belgium.

Unauthorized returns or returns sent to an incorrect address may be delayed, refused, or unrecoverable.

Once your return has been approved, the package must be shipped within 14 calendar days.

For returns based on personal preference, dissatisfaction, or a change of mind:

• You may use a tracked shipping carrier of your choice.
• You are responsible for all return shipping and packaging costs.
• Returns must be sent to our approved return address in Belgium.
• You must retain your shipping receipt and tracking information until your refund has been completed.
• You remain responsible for the return until it has been delivered to our approved return address.
• CorePulse cannot issue a refund for a return that is lost in transit and cannot be verified as delivered.
• Cash-on-delivery and postage-due returns will not be accepted.
• Any customs documentation must be completed accurately and identify the shipment as returned merchandise.

Return shipping costs, customs charges, and optional expedited shipping costs are not refundable for satisfaction-based returns.

Once your return has been delivered, we will inspect it and notify you of the outcome.

An approved refund covers the amount paid for the returned product and any taxes paid directly to CorePulse. Paid expedited or premium shipping charges are not refundable for voluntary returns.

If a return is missing components or has been damaged beyond what is reasonably necessary to test the product, we may reduce the refund by the actual loss in value where permitted by law. We will explain any proposed reduction.

A complete bundle must be returned to receive a full refund for that bundle.

For an approved partial return, the refund will be calculated based on the portion of the purchase price allocated to the returned item.

Complimentary products or promotional gifts supplied as part of a qualifying purchase must also be returned. Where permitted by law, the disclosed value of a missing promotional item may be deducted from the refund.

If your product arrives damaged or defective, please contact us as soon as reasonably possible at trycorepulse@outlook.com.

Please provide your order number and, where reasonably necessary, photographs or a short video showing:

• The product;
• The reported problem;
• The packaging; and
• The shipping label.

If the issue is confirmed, CorePulse will provide an appropriate solution, which may include troubleshooting, replacement, repair, or a refund.

CorePulse will cover reasonable return shipping costs when a return is required for a confirmed defective or damaged product. Return shipping costs must be approved by CorePulse before the product is shipped.

This section does not limit any mandatory warranty or consumer rights available under applicable law.

Customers are responsible for providing a complete and accurate delivery address and for collecting packages made available for pickup.

If an order is returned because it was refused, unclaimed, or addressed incorrectly or incompletely, we may deduct the actual outbound and return shipping costs from the refund where permitted by law.

A refund can only be processed after the returned package has been received and identified.

Please contact us as soon as possible if you wish to cancel or modify an order.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or once a tracking number has been created.

If an order can no longer be cancelled, it may be returned after delivery in accordance with this policy.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Where the statutory right of withdrawal applies, consumers in the European Union, European Economic Area, or United Kingdom may notify us within 14 calendar days after delivery that they wish to withdraw from their purchase without providing a reason.

The goods must then be returned within 14 calendar days after that notification. The customer bears the direct cost of returning the goods, provided this was disclosed before purchase.

We will provide any refund required by applicable law, including the cost of the least expensive standard delivery option where applicable. We may withhold the refund until we have received the returned goods or the customer provides sufficient evidence that the goods have been returned.

Consumers may be responsible for any diminished value caused by handling the product beyond what is reasonably necessary to establish its nature, characteristics, and functioning.

CorePulse remains responsible for reasonable return shipping costs where required by applicable law for a confirmed defective or damaged product.

CorePulse may refuse fraudulent claims, returns containing substituted products, products not purchased from CorePulse, or repeated and demonstrable abuse of this policy.

This does not affect legitimate consumer or statutory rights.